This Refund Policy outlines the terms under which BBA ("Company") provides refunds for VelaGo subscriptions.
14-Day Money-Back Guarantee: We offer a full refund on all subscriptions within 14 days of your first transaction. If VelaGo is not right for you, contact us within 14 days and we will refund your full payment. No questions asked.
If you are unsatisfied with the Service for any reason, you may request a full refund within 14 days of your first payment. This applies to all subscription tiers: Starter ($49), Core ($99), Authority ($299), Elite ($799), and Concierge ($3,000).
To request a refund, email hello@velago.app within 14 days of your charge with the subject line "Refund Request" and include your account email address.
After 14 days from your first transaction, monthly subscription payments are non-refundable. You may cancel your subscription at any time to stop future charges. Cancellation takes effect at the end of your current billing period.
Approved refunds are returned to your original payment method within 5–10 business days, depending on your card issuer or payment provider.
All refund requests must be submitted by email to: hello@velago.app
Include in your email:
We respond to all refund requests within 2 business days.